Privacy & Security
Safety first.
Protecting your personal information is our top priority.
Learn how Alltrust Credit Union helps safeguard your information and how you can help protect yourself online.You’re safe with us.
Alltrust Credit Union works to help protect member information through secure systems, protected online banking access, and ongoing security practices. You also play an important role by using strong passwords, monitoring account activity, and staying alert for suspicious messages or transactions.
Encrypted Connections
Your privacy is important.
Our sophisticated encryption technology scrambles messages exchanged between your browser and our Online Banking server to preserve your privacy.
Secure Systems
A system built to keep you safe.
The computers storing your account information are not linked directly to the internet. Transactions are routed through firewall servers, ensuring that only authorized requests are processed.
Password Protection
Strong security requires a strong password.
Your accounts are protected with a password. When you want to access your account, we compare the password you’ve entered with the password we have on file. In order to prevent someone from trying to guess your password, we only allow you to enter it incorrectly a limited number of times before locking your account.
Password security is a joint effort between Alltrust Credit Union and you.
- Avoid using easy-to-guess or sensitive passwords such as first names, birthdates, pet names, phone numbers, addresses, and Social Security numbers
- Never reveal your password to anyone else
- Change your password periodically
Online Banking
Bank from anywhere – safely.
In addition to our other security features, Online Banking has a few special features of its own:
- Enhanced Login Security: This feature identifies you as the true owner of your accounts, enrolls and recognizes your personal computers or phones, and requires anyone using an unrecognized device to provide more information before account access is granted.
- Timeout: This prevents unauthorized users from continuing your Online Banking session if you forget to log out.
- Online Statements: Choosing to receive statements securely within Online Banking rather than by mail can prevent thieves from stealing information from your mailbox.
Protect Your Account
What to do if something doesn’t look right
If you notice suspicious account activity, receive an unexpected message requesting personal information, or think someone may have access to your account:
- Do not click links or reply to suspicious messages.
- Contact Alltrust Credit Union using a trusted phone number or contact method.
- Review recent account activity.
- Change your online banking password if you believe your login information may be compromised.
Call Alltrust Credit Union at 508.994.9971 for assistance.
Debit Card Alerts
You’re in control.
Download the Alltrust app to get on-the-go debit card alerts and review transactions.
Travel Alerts
Call before you go.
We want to hear all about your upcoming international trip – especially if you plan to use your Alltrust Credit Union Debit Mastercard® or Credit Card. That way, we’ll know not to flag transactions you make in foreign countries as suspicious, and your card won’t be shut down unnecessarily in the middle of your trip.
Blocked Foreign Transactions
Avoid foreign fraudsters.
We have found that fraudulent transactions are more likely to originate from other parts of the world. For that reason, we keep an eye on these trends and block all foreign transactions. Call us at 508.994.9971 to request that your card be unblocked while traveling outside the U.S.
Cybersecurity
Protect yourself online.
We are increasingly relying more on computers, mobile devices, and the internet. We are using our internet-capable devices for shopping, banking, paying bills, and so much more. While there is incredible convenience to using our mobile devices, tablets, and laptops, we should also be aware of some of the risks involved and how to mitigate some of that risk. The NCUA and the FDIC provide some great guidance on how to protect yourself.
Read more on the NCUA site: Fraud Prevention Center
Read more on the FDIC site: Consumer Cybersecurity Basics
Corporate Account Takeover
Protect your business.
Corporate Account Takeover (CATO) is a form of workplace identity theft where an unauthorized user tries to gain access to business or corporate accounts. The Massachusetts Division of Banks answers some Frequently Asked Questions about CATO.
Security questions and concerns.
Need to report a lost or stolen card? Have a question about account security?
We’re here to help.
Frequently asked questions
Do not click links, open attachments, reply, or provide personal information. Contact Alltrust Credit Union using a phone number or contact method you know is legitimate.
Review the transaction details and contact Alltrust Credit Union as soon as possible if you believe the activity may be unauthorized.
Use a long, unique password that combines words, numbers, and symbols. Avoid reusing the same password across multiple accounts.
You can set up account alerts through online or mobile banking. Alerts can help you stay informed about account activity, balances and transactions. Simply log in to your online or mobile banking to manage or add your alerts. You can add an alert by clicking the Plus(+) option and then Add Alert.
Review your account activity, make sure your contact information is current, and use Alltrust’s travel alert resources before traveling.
To place a travel note on your account, please call us at 508.994.9971.If your debit card is lost or stolen, contact us immediately so we can help protect your account and prevent unauthorized transactions. You can also block your card through online and mobile banking, allowing the card to be shut off temporarily. Once reported, we’ll assist you with reviewing recent activity and ordering a replacement card.